Request Account Deletion

Last updated: October 20, 2026

Customers and artisans may request permanent deletion of their AlHerafey account and eligible associated personal data. We verify account ownership before acting to protect users against unauthorized deletion.

What deletion means

When an eligible request is completed, AlHerafey deletes or anonymizes the account and personal profile, revokes active sessions and notification tokens, and removes private profile images and professional documents that are no longer required.

Data normally removed

Account and profile identifiers, active device tokens and sessions, private profile images, professional documents, and other personal data that is no longer needed.

Records that may be retained

Limited booking, conversation, complaint, support, security, or legal records may be retained, anonymized, or access-restricted where needed to protect another participant’s rights or meet an applicable obligation.

Open bookings and disputes

An open booking, unresolved complaint, unresolved support case, financial reconciliation, or safety dispute may postpone completion so the matter can be closed without impairing another person’s rights. Historical records alone do not permanently prevent deletion. Eligible requests are handled without undue delay after identity and account status are verified.

Submit your request

Enter the information connected to your account. Do not include your password or confidential documents in this form.

Identity verification and next steps

Submitting this public form starts a request; it does not delete an account solely because an email address was entered. AlHerafey will contact you through an appropriate channel to verify ownership and may request limited additional information needed for verification. You may also use Profile → Privacy and Help → Delete Account Permanently in the application, where current-password re-authentication is required.

For more information, review the Privacy Policy or contact support@alherafey.com.